We ship to most locations across Europe. If your country isn’t listed at checkout, please contact us via Contact Us page or by email: steelveofficial@gmail.com and we’ll do our best to assist you with your order.

We’re currently in our pre-order phase. Detailed shipping information is available on each product page. Once your order is shipped, delivery typically takes 2–5 working days, depending on your location. All products are manufactured and shipped from within the EU.

Yes, once your shipment has been dispatched, you’ll receive a tracking number via email. You can also follow your delivery status anytime on our Order Tracking page.

If your package is delayed, please allow a few extra working days, as shipping times can vary by location. If it appears lost or hasn’t moved for an extended period, contact us via Contact Us page or by email: steelveofficial@gmail.com, and we’ll investigate the issue with the courier and assist you with a solution or replacement if necessary.

We primarily ship within Europe, but international shipping may be possible. Please contact us via Contact Us or by email: steelveofficial@gmail.com to check if we can ship to your location and to receive a shipping cost estimate.

Some of our products are designer pieces, which means we don’t keep them in stock due to their unique character and production process. These items require additional time to be handcrafted and prepared for shipment. On the other hand, we also have a wide selection of products in stock and ready to ship from our warehouse for faster delivery.

Each product page includes a detailed section with information about the materials used, dimensions, and other relevant details. All of our furniture and accessories are made in Europe, using only European-sourced materials, paints, and packaging. By choosing our products, you're also supporting small European businesses involved in responsible manufacturing and design. We are committed to quality, transparency, and sustainability in every step of the process.

Absolutely! If you’d like more images or technical details, feel free to contact us via Contact Us page or by email: steelveofficial@gmail.com.
You can also find additional photos and videos of our products on our Instagram, Facebook, and Pinterest pages — follow us there for more inspiration and close-up looks at our designs.

Yes. We use high-quality powder-coated finishes with the following standard RAL color codes:

9016 for white

9005 for black

Our RAW finish reflects the natural look of the metal and is clear-coated for protection. The treatment is carefully selected to replicate the original appearance of the metal as closely as possible, while also sealing the surface to make it easier to clean and more resistant to scratches. The final look may vary slightly depending on the type of metal used, such as aluminium or steel.

We use high-quality powder coating for all painted surfaces. Our white and black finishes feature a semi-matte structured texture, which gives a refined, modern look with added surface durability. For our RAW finish, we apply a satin clear coat that protects the metal while preserving its natural appearance. All coatings are EU-certified, long-lasting, and chosen to complement the minimalist character of our designs.

We accept a wide range of secure payment options, including:

Visa, Mastercard, Maestro, Apple Pay, Google Pay, Bancontact, BLIK, iDEAL, PayPal

Please note:

Available payment methods may vary depending on your location and will be shown at checkout. All payments are processed securely with encryption to protect your data.

Yes, installment payments are available through PayPal in selected locations.

Availability depends on your country and will be shown at checkout if eligible.

Not yet — but we’re working on it! Stay tuned, as gift cards will be available soon.

Yes, all our prices are final and include VAT, as required by regulations within the European Union. There are no hidden fees at checkout.

Yes, if you wish to change or cancel your order, please contact us as soon as possible via our Contact Us page or by email: steelveofficial@gmail.com.

Orders can only be modified or cancelled before they are shipped, so it's important to reach out immediately if you need to make any adjustments.

You can find all the details in our Refund Policy. Please note that all returned items must be in unused and undamaged condition. If you have any questions about the return process, feel free to contact us.

If your item arrives damaged, please contact us immediately via Contact Us or by email: steelveofficial@gmail.com.

If you wish to return an item, you have 14 days from the delivery date to do so. Please contact us as soon as possible via Contact Us or by email: steelveofficial@gmail.com to begin the return process. We’ll guide you through the next steps.

Yes, an exchange can be made by returning your initial order and contacting us via Contact Us or by email: steelveofficial@gmail.com. Once we receive the returned item in unused and undamaged condition, we’ll arrange the replacement for you.

Our furniture is made from high-quality metal, designed to last for years. Any items that may come into contact with moisture are made from rust-resistant materials. We are not a mass-production company — each product is a unique, in-house design, handcrafted in Europe using only EU-sourced materials and paints. We operate with a strong focus on sustainability, following a zero-waste policy, and above all, we genuinely care about our customers. We’re here to offer personal support and ensure your experience with us is exceptional from start to finish.

Our products are created using a blend of modern technology and traditional craftsmanship. While precision tools help us achieve consistency and quality, each piece is hand-finished to ensure attention to detail and a unique final touch. This approach allows us to deliver high-quality furniture and accessories that feel personal and thoughtfully made.

Steelve is a small family business, not a mass producer. We focus on quality over quantity, with every piece designed in-house and crafted with great attention to detail. By choosing us, you’re supporting local European businesses and creative people who put passion into every product. It’s more than furniture — it’s meaningful design with purpose.

Yes, we’re always keen to collaborate with designers, architects, and retail stores. If you're interested in trade or wholesale pricing, please visit our B2B section and get in touch with us — we’d love to hear from you.

To care for your furniture or accessories, wipe surfaces with a soft, damp cloth. Do not use aggressive or abrasive cleaners, as they may damage the finish. Please also note that none of our items are dishwasher safe — always clean them by hand with care. Our powder-coated finishes are sealed for easy maintenance and long-lasting durability.